With proper care, we anticipate that you will enjoy your Celara jewelry for a long time. In the event that you encounter any problems with your jewelry that is not covered under our warranty, Celara offers a fully comprehensive repair service.
Cost of repairs vary by style and condition of the item. Please follow the below steps to initiate a repair of your Celara jewelry:
- Contact the Celara Concierge at firstname.lastname@example.org or +1-201-585-0088.
- The Celara Concierge will ask you for more information and will provide instructions for you to return the item to Celara for review.
- Upon receipt of the item needing repair, Celara will respond with a quote for the cost of the repair.
- If the quote is accepted the repair process will begin. Repair time ranges from 6 to 8 weeks.
- If the quote is not accepted, Celara will return the item to you. Shipping cost is the responsibility of the customer.